Mullen on Law 2.0+

Entries categorized as ‘Function’

The imPERTinence of Law 2.0

January 11, 2009 · Leave a Comment

Law 2.0 and it’s bratty little sister, 3.0 is a form of apostasy, the beginning and maturation of a fundamental shift in the way legal services are conceived, produced and consumed.

Law is a type of religion,–much like science. There is a technique to legal analysis that one learns in a “law seminary.” Catechismic competency is perfected state by state, with national definitional certification possible through tests such as the multi-state and professional ethics exams. The bar number is proof that one is ordained to wax on, wax off in arenas from the court room to Court TV.

There’s yet to be a law school that develops its curriculum with the idea of training lawyers to think differently about the law. Indeed, the only people who are allowed to think differently are professors, who are granted tenure based on the combination of connection and disconnection from orthodoxy. And, of course, their ability to pull alumni dollars. Such is the nature of accreditation.

However, the argument can be made that once one has spent 20 years outside of academia, its high time to start thinking about the way law could be improved. That’s why I’m obsessed with Law 2.0 / 3.0 technologies. There aren’t many of them, but we’re starting to see some really great stuff, alot of which is chronicled on Wired GC. I’ll try to open up a dialogue with the Vallex Fund, as well, since it states that it has an objective of investing in legal technological innovation:

The Vallex Fund will encourage entrepreneurs to consider the legal industry as a major, new opportunity. “Big Law” alone is a $100 billion industry whose clients are increasingly dissatisfied with the ever increasing costs of legal services. This is not a new trend. Over the last forty years many studies and surveys have been conducted chronicling the problems, inefficiencies and even abuses within the nation’s civil law system. Yet many, both inside and outside the legal profession, believe improvements have been far too slow in coming. A new approach is needed. As experienced entrepreneurs, the Vallex Fund’s management and investors believe an entrepreneurial approach can help expedite change and fresh thinking as it has so successfully done in other industries.

If law is a car, Law 2.0 deals with connection between dealers and manufacturers(efficiencies), dealers and consumers(reputation) and used car economy (mashups). It’s time for a bailout.

And, to get that bailout, Law 3.0 is here to find out what goes on under the hood,–and what should go on when you turn the key. It’s a revisit of the engine(Wankel, Diesel, Electric Hybrid). It’s a way of reclaiming the auto shop for the high-school fix-it guy. It’s not stopping to ask permision to rebuild a car from the spare parts and junk yards, rather than being forced to source parts from the manufacturer.

At the base of Law 3.0 is a soulful revisioning with respect to the concept of “car” from a semantic point of view, taking the car as an algorithym and figuring out which problems it solves and whether there are better ways to solve it.

In this revolutionary approach to manipulation of the rules and processes upon which law is premised, there is TREMENDOUS opportunity.

To get a handle on this, one way that the Obama Administration is poised to help us is with its Project Management approach to problem-solving. Few lawyers would argue that litigation management is as much about managing the process as about managing the content. So, it’s time for us to heal ourselves and let the geeks help us by creating analgies between the problems we face and solutions that already exist, so we can innovte rather than regurgitate.

We need to take another look at process, and figure out new ways to solve the problems faced by, e.g. The Rules of Civil/Criminal Procedure and Code of Military Justice. We need to ask whether they really work for us,–a collaborative discussion that will make itself clear as the Obama Administration works it’s way through the closing of Gitmo.

Rather than an economic approach (which I fear is the legacy of the Chicago School) to law, I urge The Deciders to consider, instead, a Project Managment approach. This means replacing the fundamental premise of scarcity and supply/demand curves with the analysis of problems and steps needed to reach a solution. This requires tools like PERT:

PERT was developed primarily to simplify the planning and scheduling of large and complex projects. It was able to incorporate uncertainty by making it possible to schedule a project while not knowing precisely the details and durations of all the activities. It is more of an event-oriented technique rather than start- and completion-oriented, and is used more in R&D-type projects where time, rather than cost, is the major factor. [ Wikipedia ]

PERT is brilliant stuff. And, it’s something that the techno-geeks around us understand fantastically well, because most are familiar with tools like agile development and scrum.

They.get.stuff.done.and.stuff.works.

We were to take some of those processes and appoaches, the refrain “Yes, We Can! after January 20th will be (with apologies to Montell Jordan ) “This Is How We Do It!”

Categories: Function · Theory

It’s Getting Hot In Here, So Take Off All Your Clouds!

January 8, 2009 · Leave a Comment

There are some tres, tres cool apps out there. It’s not like I discovered them, but I found ‘em, so I’m passing them on.

The first is KloudShare, an up and coming “platform as a service” provider. PaaS is a value-added service which allows you to contract out platform development functions.

Who wants to work on the platform? Not me. I just want the darned thing to work, so I can go about building my application.

Examples include Amazon Web Services, something I signed up for today, just to see what it is, and Google’s App Engine. Very cool idea. Provided the data is secure and uptime remains ast 99.99%, what’s not to love about this, from the perspective of small business.

I am waiting on tippy toes to find out how KloudShare intends to contribute to cloud application development, but they’re in stealth mode for now, so I’ll walk through their stuff when they provide stuff to walk through. But, from what I can surmise from the blog, I like it though. I really, really like it for the legal space.

akshaykumar

And, then, there’s Gnip. Hysterical tag line (go read it for yourself). I LOVE their simple way of getting around the captcha problem. =====\/

Simple and it works. Hello!

high-level-architecture1
And …oooohhh!!….this lovely diagram of how one company is walking along the bleeding edge. I can’t possibly the only one who finds this stuff Akshay Kumar + Alex Bogusky yummy!

BTW, Alex takes Brad Pitt’s place due to his Clintonian definition of “cheating.” I’d call him a schlub, cuz I like the way it rolls off the tongue…but he’s clearly the opposite, by definition. Plus, I could really care less what he and Angelia got up to: Mr. & Mrs. Smith was hysterical.

alex_bogusky_microsoft_fast_company_cover

Want help deciphering the PJTERN stack?

Python: the octopus that grabs stuff from disparate data sources; simple language to learn, making it sing is another matter; foundation language for building web apps on the cheap

JRE 1.6 – uses Java’s Runtime Environment for the business rules to make web data requests of the managing hardware + software (server)

TerraCotta – “shared memory for clustering/redundancy” seems to mean that it takes the tasks that relational databases don’t do well, and does it for them.

Ejabberd : instant messaging server written in Erlang (a language I’d never heard of until today) that apparently makes it easier to write “concurrent” applications (think 7 dwarves all carrying Snow White)

Ruby: the New Old black. It’s a highly configurable platform for building agile application development…hunh?…ok, it’s GOTTA be on your dev’s resume somewhere, if you’re exploring web apps; foundation language for building web apps on the cheap

Nginx – a Russian HTTP and mail server, that permits load balancing

This is all pretty low level tech, which is why I don’t deal with it normally. But, the picture was pretty. I was curious. And, there you go. It’s amazing what you can do, when you don’t have to BUY the foundational components of your web application! Prolem solved!

Categories: Components · Function

User Fatigue and Indices

December 15, 2008 · Leave a Comment

Today, “The Mighty Snarker” ( as I have recently been dubbed )..:o))…went back to the Michigan Bar website and with an abundance of curiosity started clicking around to see what was new.

What I found was a section on “Practice Management Resource Center.” Again, with an amount of curiosity that directly contradicts my list of objectives for the day, I started clicking.

It took a long time to find anything.

Now, were I not obsessed with taxonomies and findability these days, I might continue clicking for quite a while, happily doing my lipsticked-pig-rooting-for-truffles act and wondering what my $350 plus pays for every year.

But, what I found was an outdated site that still uses cold fusion pages.

COLD FUSION PAGES!
fixit1

Lawyers are busy. Their staff are busy. So, it shouldn’t take 6 (and yes, I counted) clicks to get to a PDF of the Business Plan Outline, with three of those clicks on a teeny tiny little plus sign.

I know why I can’t take cold fusion pages: they’re relics. But, I have a fondness for the State Bar of Michigan. So this isn’t a snark, so much as a plea on behalf of my brethern and sistern: fix it!

Here’s what I’d do in three acts:

  • Give the user a choice on how to view the content, –then just give it to them in 3-clicks or less by replacing the Russian doll model with visible lists. Pull out the Checklists and Guidelines, List and Articles. Make them top level items.
  • Combine the downloads section together with the lending library and legal software sections
  • Add the “latest content” to the home page and/or text it out to the people who use it

Categories: Fix It! · Function · Law 2.0+ · Law Practice 2.0 · Product Reviews · The Mighty Snarker

E-Discovery and the Great Booze-Up

December 8, 2008 · 1 Comment

Occasionally, I stick my head up and actually read the articles that discuss the role of technology in the litigation process.

Having thought about this stuff on the small scale for a LONG time,  it’s always kinda fun to see people state the BLEEDING OBVIOUS…so very cogently and thoughtfully. I am SO no one to be commenting on the proclamations of  “legal technology experts,” but what the hell. Here goes.

So, today, I read this great article by Ralph Losey that fails because it continues to put the responsibility for the morass of e-discovery where it doesn’t belong : with lawyers. I am a well-trained lawyer, but I solidly disagree that lawyers are equipped to be “in control” of the technical tools of their trade to the extent that one should suggest they ought to be.

In my view, the best practice is to learn how to delegate, and to know how to run a project properly. Do it “Serenity” style (the Firefly version, not the prayer) and allow people to do what they do best.

200px-firefly_front_cover

The objective should be to free the lawyer to be a lawyer, — not to saddle the lawyer with things about which they know very little.

Anyway, Losey begins with the problem:

…Runaway e-discovery costs are making it too expensive and uncertain to try cases. Litigants, especially large companies, are driven to ADR or forced to settle at inflated prices just to avoid e-discovery.

[ <snark> What he doesn't say is that lawyers don't like ADR because 1) it works and 2)  they're not willing to give up the gladiator mentality that characterizes lawyers from the first day of law school to the day one leaves the profession well-fatted or depleted...to follow your bliss growing exotic mushrooms in the wilds of Montana (disclaimer; if this is you, well, own it if the shoe fits. I don't know you, I just made this up for the extreme example). [taking a breath]

And, sooooorry, but it annoys me when people say things like “driven to ADR” as if it wasn’t there first. Stop hiring the problem as your neutral and you’ll get better results.</snark> ]

Ok, so what’s my source of disagreement? Surely, Losey is right about many things,and most importantly, the firms are gonna listen to him, so it’s important to support the voice of reason.

But, the new e-discovery rules are not  the problem.  Neither is the explosion of legal tech around compliance with e-discovery requirements. A computer really doesn’t care whether you have terabytes or petabytes of data, once you help it along by create batching and running several processors in tandem. You don’t even have to go to India to get economies of scale. The software issue is that people false expectations about what a computer can do when it is not given the right data.

I could talk about lots of points of contention in legal technology, but the main problem that this article rasies for me is the highly rebuttal presumption that lawyers are the ones who ought to control legal technology. Love the emperor metaphor, but, to me, the question isn’t the Emperor’s nudity, but whether that will be replaced with a Bob Mackie dress:

377943_com_tropicallilac

Losey doesn’t really admit that lawyers like to feel they know everything. He doesn’t really seem to take issue with law firms trying to write software and call it “best practice.” Which is probably why people will listen to this advice.

It doesn’t take a rocket scientist to know that even the best lawyers DON’T know everything. Ok, they know law. Or, maybe they specialize in breaking law for their client’s benefit. Either case is fine by me, –because that’s what the profession is trained to do.

But, what they DON’T know is how to build taxonomies or do true concept search. They DON’T know how to write good software and they DON’T know how to turn digital data into useful information (design).

Anyway, this is how he puts it:

To put it bluntly, most of us trial lawyers are not fully competent to practice law in today’s digital age of terabytes of potential evidence.

“Bluntly”? What this assessment doesn’t do is take on the mistaken notion that “practicing law” includes mastering technology. I challenge the aggrandizement of the legal profession and the refusal to parse problems into legal and non-legal issues so the best solution can be devised for the client. Most lawyers approach problems with a pocketful of hammers. <resumption of snark>Which is why they can’t handle ADR properly done and revert to ADR-as-litigation, increasing client consternation instead of allaying their concerns.</resumption of snark>

What I would like to see instead is the active development of the legal tech community to support lawyers, with the assurance that they are equal partners in the search for client justice. The non-profit world provides a great example with the ProBono.net project. Having worked with small start-ups such as Pika Software, I know that open source tools not only work, can be rapidly developed and deployed with a minimal amount of support.

Sedona is a great conference with great publications,–but so far, it remains the preserve of the white shoe firms. I’d love to go without having to be a member of the legal elite. [Maybe I can get in as a diversity attendee... substitute "geek" for "gay" and I think I've got all the minority bases covered! Hee hee! ] At any rate, open this puppy up and let’s get some diversity in the realm of what makes for good legal technology by integrating the views of geeks, as well as gurus.

“Protodigital” ? This is really kinda silly:

This failure of many litigation decision-makers to think beyond the protodigital is having catastrophic consequences for the ability of our civil justice system to deliver the just, speedy, and inexpensive determination of ANY action. (bold font retained)

It’s really just another way of saying certain people really oughta retire and let the new generation come on through and do things differently. People don’t like change, because it reduces their ability to command. When lawyers give up the obsessive need to control, then the profession will be better off. Did Obama micromanage his tech team,–the results show clearly that he did not.

So, while I definitely agree that the inquisitorial system, for all its merits, won’t work here, that doesn’t mean lawyers still need to run the entire show.

Unfortunately, the vast majority of lawyers and paralegals involved with e-discovery today, typically those involved only occasionally or on a part-time basis, do not have the skills and deep knowledge required for economical e-discovery.

Yup. That’s because document review is NOT legal representation. But, doc reviewers are hired as if it is.

Further, (and I feel a bit of the snark coming back here),  I just took a Project Management course with this amazing instructor, who within the space of about 5 minutes made it clear that project management is a critical skill for the next century. She also, without naming law in particular, demonstrated why most litigation projects fail: lawyers are NOT good project managers. Because good project management is a skill nt taught in law school:

Project Management is the discipline of planning, organizing and managing resources to bring about the successful completion of specific project goals and objectives.

In fact, the skills that make a good lawyer are antithetical to leadership, and team leadership in particular. Those skills that make some of us worth $150,000 to start also make us TERRIBLE at communicating a well-considered litigation plan, although clients who use project management skills every day are starting to  demand that lawyers get with it.

Ok, so maybe this is somewhat Oedipal: my Dad was a project manager and it took me __ years to figure out not only that anything worth doing was worth doing well but that anything worth doing wel required planning as a “project.” “Fail to plan, plan to fail.” Which is why I pulled my sites and am re-engineering (yet again) the software projects I create from the ground up. For the last time … until I hand it off to someone else! The benefit of coding things myself is that I know what I don’t know. But, it also means that when I delegate, the vendors chosen won’t being able to waste my money.

What I say is: give the client flippin’ critical path analysis! Give the client a Gantt chart and show them that a ridiculous position is going to cost them money. This should be standard ops, –not the preserve of the firms that charge $500 an hour. It’s not about metrics on the backend, but proper planning on the front end. I think that’s where Web 2.0’s obsession with “metrics” came at the expense of proper planning. But, you can’t DO Web 3.0 without it, so there’s a fair bit of a correction going on.

So, to keep this from turning into…well, a sermon…go read Losey’s Sermon of Protodigital Transcendence …and see whether it resonates. In my book, so long as lawyers are in control of things they have no business trying to run (on conflict of interest principles), these suggestions aren’t going to do any good.

Here are four things I think make sense (some of which are stated in the Losey article):

1) Form a relationship with a legal technology consultant with project management training independent of your firm. You need someone to call out the weedy pigeons and turnips.

2) Designate an attorney in your firm to be the point person for a legal tech team. Don’t get silly and try to write your own software. Rather, work with vendors so that they can make software that makes sense, instead of stitching together disparate applications to make the sale.

3) Work the ABA and local bar associations to open source the tools of the trade to technical mashups: legal opinions, court briefs, discovery orders. Transparency in the profession will create better opportunities for quality lawyering.

4) require project management training for all  attorneys as  CLE.

Categories: Design · Function · Law Practice 2.0

Law on Rails, Avvo and The Tao of Speed Racer

June 26, 2007 · Leave a Comment

Got a nice note from Paul Bloom today about Avvo’s change with respect to the rating system. But, alas, he caught me in the middle of a Speed Racer retrospective, so sorry guys, I gotta go with what’s in my head right now…

Brotch is a very clever man. He’s committed robberies all over the country. The police haven’t caught him, so maybe we can find out where his hideout is and report it to the police.

– Speed Racer

The news is that Avvo have decided to do something about those itchy ratings.

Basically, the problem was that the vast majority of ratings had no data to support them, so the default value was shown. And, unfortunately, the default rating on a scale of 1-10 was not 10, so many lawyers felt it was unfair. Which was fun.

Every time a driver tries to make it, some more of the earth caves in. And, it’s going to be worse when we try to make the jump. But, as a professional racer, I’ve got to meet the challenge.

– Speed Racer

So about 1800 folks gave up their credit card numbers to “claim” their profile. Not co-incidentally, those who claimed the profile tended to get higher scores. Well, not everyone, apparently, but enough that it would have made sense to claim the profile…were it not for that pesky little requirement of a credit card…

So, as the Hadley v. Baxendale of broohahas ensued, the issue was bashed about in the blogoshpere. Robert Ambrogi and crew over at Lawyer 2 Lawyer even donated an entire program to the issue. Still, no one gave it more ink than me,–except for John Cooke, who now reports that Avvo have decided to replace some/most of the ratings with an artful “N/A” designation.

125px-racer_x.jpg 125px-rex_racer.jpg 125px-racer_x.jpg 125px-rex_racer.jpg 125px-racer_x.jpg

As Mark explains on the Avvo Blog:

So, starting tonight, we are adjusting the Avvo Rating so that we apply a numerical Avvo Rating to a lawyer’s profile only when, in addition to having the lawyer’s licensing records, either we have collected information from the lawyer’s website or the lawyer has claimed his or her Avvo profile.

Where we have only a lawyer’s licensing records, we will display an Avvo Rating for the lawyer of either “Attention” or “No Concern.” We display the “Attention” rating if there is information in the licensing records that, in our opinion, a consumer should pay attention to, such as a disciplinary action against a lawyer without offsetting positive information.

If an “Attention” rating is not warranted, then we display a “No Concern” rating, which essentially says, “no red flags, only positive information found. [paragraphs added]”

Oh dear. Is this better? Well, mayyyybe. Depends upon whether consumers should pay attention to “Attention” or have concerns when they see “No Concern.” Why not just go with “I dunno.” That would be clearer and more informative.

The problem with it is that it still attempts to provide information when there is none. Frankly, when you don’t know, ya ought to admit it. But Avvo seems reluctant to do that. Hint: credibility can be truly enhanced by the admission of ignorance. In my line of work (mediation) it’s always helpful for people to honestly state their position. That’s why the proceedings are confidential. Interesting question: how do you “mediate” between a company and a profession.

Ok, so taken in the abstract, there is the problem of not knowing what you don’t know.

The second thing I notice is that it codifies the apples vs. oranges issue and makes it an apples-oranges-wrench comparison, begging the questions, “So, now there are three tiers of Avvo lawyers,–how can anyone possibly compare them and won’t those with Avvo ratings simply end up on top of the pile every time? Doesn’t this still force lawyers to provide data or risk oblivion?”Simply stated, this is an algorithm relevancy problem. Information has to convey something about the data. If the data is insufficient, then the information cannot be useful. That’s why it really, really might help to provide consumers with a “faith-o-meter.”

What this does is provide a measure of how good the algorithym is,–without revealing the algorithym. Sorta like those thermometers that fundraisers use to show how close they are to their goal. It’s a visual look that says, “we have a growing quantum of data to support what we’re telling you. of course, it’s low now, but help us out! We promise it will get better.” Don’t tell, show.

Of course, that doesn’t make the basis for the lawsuit any less interesting, but it does nicely slice up the proposed class definition. A prospective injunctions can only stop silly stuff, it can’t remedy the past.

For the remaining disgruntled, one answer to quibbles is that if you don’t want to have anything to do with Avvo, then don’t claim your profile, don’t have an “open source” website and expend the time, energy and effort to make your own web universe. Co-opt Google with a terrific SEO program, and you’ll be fine. In other words, go back to candles.

You’ll just have to resign yourself to being 250px-johnny_cash-nixon.jpg in a world of 180px-mummers2005-fancy.jpg.

Does it fix the ratings problem, “computer says no” but does it show that Avvo’s flexibility is going to win them friends and influence lots of people? carolbeer.jpgAbsolutely! The willingness to change is a fantastic attribute shored up by a crack-team working behind the scenes and a strong board that knows what it wants.

We’re just getting a handle on what Law 2.0 is all about and getting from here to there is half the battle, so I’m like a hobo on the train, watching the view and throwing in a few lumps of coal from time to time. I know we’ll get there eventually. It’s just a matter of patience, optimism and a good harmonica.

I sorta like “Law on Rails. “:o))

[ photos of Johnny Cash/Richard Nixon and the Mummers Parade, courtesy of Wikipedia ]

Categories: Function

Customer Relationship Management Software

June 25, 2007 · Leave a Comment

Here’s an interesting list entitled ” 10 things every CRM software solution needs to include“:

  1. Familiar and user-friendly interface
  2. Tight integration with the Microsoft Office system and Office Outlook
  3. Reliable back-office integration (time and billing, etc.)
  4. True platform flexibility
  5. Current technology
  6. Quick and easy access to your data
  7. Customizable views and workspaces
  8. Powerful reporting and analysis tools
  9. Mobile access to data
  10. Quantifiable ROI and total cost of ownership

You can get the White Paper by CRM4Legal here. Honestly, I really am not sure how they re-concile dependence upon Microsoft products with some of these items.

In my book, a Law 2.0 office absolutely has to learn to leverage .doc, .html and .pdf formats. So long as those file types are supported, the job is 80% done. Nearly every other format can be converted into one of these three, so let’s look at why these are the key file types for web 2.0 communication.

What do Lawyers Do?

If lawyers were crows, we would stand around all day yakking. That’s because most of what we do is communicate. Some people think that our primary directive is to generate paper, but that’s not quite true: we generate paper, because that’s the way we communicate ideas for purposes of preserving those ideas.

So, if we generate paper to communicate ideas, it behooves us to first ask the question as to whether paper is required.

In court, the stenographer only generates paper when she needs to do so. In modern courts, the read back is done without printing,–it shows up on the computer screen in real-time. Further, more courts are learning towards providing the jury and judge with computer screens, so that very little documentary evidence need ever be printed out. Print outs these days are more for effect than for accurate communication of the ideas contained within.

What a huge revolutionary shift from the concerns of the Best Evidence Rule! Some might say that it’s really a smooth transition from the issue of photocopies and I would agree, but I remember when mimeograph copies were quite literally cranked out by hand because copying by xerox was far too expensive.

Office Communication

Heaven forbid we should ever stop talking to each other, but within the office, communication by collaborative application or email ought to be the rule for items that require a history. IM is fantastic, but it’s too easy to lose knowledge or transition an IM decision to documentation, unless someone has figured out a way to automatically print and tag an IM conversation for later retrieval. Does anyone know whether it has been done??

In my view, even phone messages should always be taken on-line adn placed in an attorney’s Tickle List. I have gone through as many phone message books as anyone, and it’s simply inefficient and messy given the tools now available. At the very least, look into somwthing quick and dirty like Caliente or PhoneSlips. The interfaces on these applications are amazingly AWFUL, but they look like they get the job done.

On the other hand, your son or daughter should be able to whip one up for you in about an hour using Access or PHP.  I wrote called “QuickMail” for a legal call center, which I am probably going to give away as open-sourced freeware.

Third-Party Written Communications

Website Operations

Categories: Components · Function · Theory